Terms of Service

Last updated: October 17, 2026

These Terms of Service apply to your use of phinli.com and purchases made through our website. The website is operated by REXOH LLC. By using our website or placing an order, you agree to these Terms.

1. Orders and eligibility

You must be legally able to enter into a purchase agreement to place an order on our website. You agree to provide accurate and complete information when placing an order.

We may decline or cancel an order if a product is unavailable, an order contains an error, payment is not authorized, or we reasonably suspect fraud or unauthorized activity. If we cancel an order after payment has been charged, we will issue a refund to the original payment method.

2. Products, prices, and availability

We aim to display product descriptions, images, prices, and availability accurately. Product colors and appearance may vary slightly depending on your screen or device.

Prices are shown in U.S. dollars. Applicable taxes and shipping charges, if any, will be shown during checkout before you place your order. Product availability may change without notice.

If we discover a significant pricing or listing error after you place an order, we may contact you to confirm whether you want to proceed at the correct price or cancel the order for a refund.

3. Payment

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay where available at checkout.

By submitting an order, you authorize the applicable payment provider to charge the payment method you select for the order total shown at checkout. Payment information is processed by the payment provider used for your transaction.

4. Shipping and delivery

We accept orders for delivery to addresses in the United States only. Orders ship from supplier or fulfillment warehouses located in the United States.

Estimated delivery is typically 3–8 business days after dispatch. Delivery estimates are not guaranteed and may vary because of the destination, carrier, weather, or other circumstances beyond our control. Any processing or shipping time shown at checkout or in your order confirmation also applies.

If we learn that we cannot ship within the time stated, we will notify you and provide the available options, including accepting a delay or cancelling the unshipped order for a refund.

Please make sure your shipping address is correct when placing your order. Contact us promptly at support@phinli.com if you notice an error.

5. Returns and refunds

Eligible items may be returned within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.

To request a return, email support@phinli.com with your order number and reason for the return. Contact us before shipping anything back. We will provide the return address and instructions.

Customers pay return shipping costs for change-of-mind returns. If an item arrives defective, damaged, or incorrect, contact us before returning it. We will cover the return shipping costs for approved returns of those items.

Once we receive and inspect an eligible return, we will process an approved refund to the original payment method within 14 days. Your bank or payment provider may need additional time to post it.

Opened personal care items and customized or personalized products may not be returned if you change your mind. These exclusions do not apply to defective, damaged, or incorrect items.

6. Your use of the website

You agree not to use our website for unlawful purposes, interfere with its security or operation, or attempt to access accounts, systems, or data without authorization.

We may restrict or suspend access to the website if we reasonably believe someone has violated these Terms or is using the website in a way that could harm Phinli, REXOH LLC, customers, or others.

7. Website content and intellectual property

The text, design, graphics, logos, and other content on this website belong to Phinli, REXOH LLC, or their respective licensors. You may use the website for personal shopping, but you may not reproduce or distribute its content for commercial purposes without permission.

Product names, brands, and trademarks displayed on the website belong to their respective owners.

8. Third-party services and links

Our website may link to third-party websites or use third-party services, such as payment providers and shipping carriers. Those third parties operate under their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.

9. Website availability and limitations

We work to keep the website available and information accurate, but we cannot guarantee uninterrupted or error-free operation. To the extent permitted by applicable law, Phinli and REXOH LLC are not responsible for indirect or consequential losses arising from use of the website or delays beyond our reasonable control.

Nothing in these Terms limits any liability or consumer rights that cannot legally be limited or excluded.

10. Changes to these Terms

We may update these Terms when our website, services, or business practices change. The updated version will be posted on this page with a revised “Last updated” date. The Terms in effect when you place an order will apply to that purchase.