Returns and Refunds

This policy applies to orders shipped to addresses in the United States.

30-day returns: You may request a return within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. This policy does not limit any rights you may have under applicable U.S. law.

How to return an item

1. Email us at support@phinli.com with your order number and the reason for the return.
2. We will confirm your return request and send you the correct return address and instructions for your order. Please contact us before sending anything back.
3. Ship the item using a tracked service and follow the instructions we provide.
4. Once we receive and inspect the item, we will process your refund to the original payment method within 14 days. Your bank or payment provider may need additional time to post the refund.

Return shipping costs

You are responsible for return shipping costs for change-of-mind returns. If an item arrived defective, damaged, or incorrect, please contact us before returning it. We will cover the return shipping costs for approved returns of defective, damaged, or incorrect items.

Defective, damaged, or incorrect items

Please email support@phinli.com as soon as possible, ideally within 7 days of delivery, and include your order number and a photo of the item. We will review the issue and, where appropriate, arrange a free replacement or a full refund.

Non-returnable items

For hygiene reasons, opened personal care items cannot be returned. Customized or personalized products cannot be returned if you change your mind.

These exclusions do not apply to items that are defective, damaged, or incorrect. They also do not limit any rights you may have under applicable U.S. law.

Need help?

For questions about returns or refunds, contact us at support@phinli.com.